Read how Accel helped a leading white good manufacturer
for application roll-out and support.
Purpose
The customer migrated from his legacy application
to modern branch application system. The new system was developed
on Unix platform with Oracle as the database. When it came to implementing
the new system across its 30 branches, simultaneously, they needed
help. Accel came to the rescue.
The Client
The client is a major white goods manufacturer.
The company is based out of Mumbai and has 30 branches across India.
They have a vast network of dealers who distribute their products
to buyers.
The Challenge
There were many challenges in this migration.
Issues:
Seamless data migration from old application
Uninterrupted Business during migration
Change management with respect to users and clients
End user training
The Solution
Accel has put together a team of migration specialists
with multiple skills including:
Oracle
D2K
Sco Unix
Networking
Hardware Infrastructure
Business Process
Time lines were made and client approval was taken.
The project manager took control of the activity and after giving
the necessary training, the experts were dispatched to various locations.
Project co-ordination was done from the Headquarters. The entire
migration process was completed on schedule within 30 days. After
the process is completed, Accel was entrusted with the task of managing
this application in all branches.
Migration
Following activities are carried out by the migration
specialists:
Month End process in old application
Backup data and migrate to new system
Continue the billing process for the entire month
in the new process
End of month process in the new system
Verify the output (inventory, billing, Cash, Payroll)
for its correctness and if everything is found okay, the new implementation
is termed successful and the branch will continue to do the billing
in the new system.
Accel continues to maintain the application across
all the branches along with the infrastructure.
Facility Management
Accel manages the IT infrastructure of this customer
at HQ, Factory and branches. The services include corrective and
preventive maintenance, vendor management, SLA management and reporting.
The infrastructure include:
Operating Systems (Solaris,Windows, SCO UNIX)
Database (Oracle)
Messaging Platform (Exchange)
Application
Enterprise Servers (Sun 4500, IBM (Intel))
Desktops (Various)
Data Networks (Switches, Routers, Firewalls)
Converged Network (Fax, Voice, Wireless)
WAN connected by means of Leased Lines
Customer Impact
Peace of Mind – It is a totally outsourced
service, and the customer does not need to worry about operational
issues. They can focus on their business.
High Availability – The service is available
all the time, thanks to the expertise of Accel engineers.
User Satisfaction – High availability and
performance of the website increases user satisfaction.
