Team up with Accel to accelerate your career

Accel as a global IT company is always on the lookout for bright and result oriented professionals for its various divisions. We are currently in the lookout for suitable candidates for the following positions:

Service Delivery Manager – RIMS

Experience: 10 - 18 Years
No. of Position - 1
Location: Chennai
Education: UG - B.Tech/B.E. - Computers, Electrical, Electronics/Telecomunication PG - Any PG Course - Any Specialization

Desired Candidate Profile

• Act as a SLM (Service Level Manager)
• Bring Service Excellence in the service delivery while working closely with quality manager and service delivery team
• Team player, working closely with various support departments
• Managing the work force effectively & team management
• Resource & manpower planning and Managing attrition
• Working closely with other managers to achieve project goals
• Should have worked with domestic & international clients
• Should have worked with Presales team to offer solutions and service transitions
• Coordinating with clients to establish best practices, maintaining project health and business growth
• Manages day-to-day client interaction & escalations
Job Description

• Managing contractual SLAs
• Maintaining Quality of services delivered and the Quality of the project management
• Coordinating with various support departments
• Managing the work force effectively
• Manpower planning and Managing attrition
• Working closely with other managers to achieve project goals
• Interacting with international clients
• Participating in operational and strategic meetings with clients at various levels
• Coordinating with clients to establish best practices, maintaining project health and business growth
• Manages day-to-day client interaction.
• Sets and manages client expectations.
• Develops lasting relationships with client personnel that foster client ties.
• Communicates effectively with clients to identify needs and evaluate alternative business solutions.
• Continually seeks opportunities to increase customer satisfaction and deepen client relationships.